Prepaid & Hourly Support

VirtualQube offers a wide range of prepaid hourly plans. These plans allow you to purchase hours at a discount (determined by how many hours you purchase), which can then be used for either telephone/remote or on-site support. The hours are good for one year from the date of purchase, and we will allow up to 25% of the number of hours you purchase to be rolled over at the end of the year and added to a new plan.

We also recognize that many of our customers may not have the need for a formal support plan, because they need support relatively infrequently. We are happy to accommodate these ad hoc support requests, and our Support Information Document includes information on our rate structure and procedures. We will do our best to accommodate all support requests - however, customers who have support agreements with defined call-back times receive first priority.