Category Archives: Security

What You Need to Know About the Heartbleed Bug

OpenSSL-HeartBleed-Bug-logoYou may have heard that a new critical vulnerability has been identified that has affected many Internet Web servers – specifically those that use certain versions of “Open SSL” as a means of encrypting user sessions. We have inspected all Web sites, and verified that none of our sites have this vulnerability. However, it is possible that other Web sites you use on a regular basis are, or were, vulnerable. You can find a list of the top 1000 Web sites and their status (“vulnerable” / “not vulnerable”) as of roughly 12:00 UTC yesterday at It is possible that many of the sites listed as “vulnerable” at the time have since patched their servers. However, if you have accounts on any of these sites – and the “vulnerable” list includes some high-profile sites such as,,,, and – you should immediately change your passwords.

There is also a useful tool available at that will allow you to check out a Web site if you are unsure whether or not it is vulnerable.

For the more technical in the crowd who are wondering how this vulnerability affects Web security, it allows an attacker to extract data from the memory of a Web server in up to 64K chunks. That may not sound like much, but if enough 64K chunks are extracted, useful information can be reconstructed, including username/password combinations, and even the private encryption key of the server itself. contains a list of the specific versions of OpenSSL that are vulnerable to this exploit.

ICS West Las Vegas 2014


I have worked hundreds of trade shows in my career and my judge for a successful show is typically how many potential customers attend and their interest in the products and services on display. When I arrived at ICS West around 11am Wednesday, and saw the line to registration would easily take up the length of an NFL football field, I knew this had the makings of a great show. I was at the show with Mike Fraser of VDI Space and we decided to grab a quick bite and come back to registration in an hour. That proved to be a wise move as the registration area was empty and we breezed through registration.

When we got up to the show floor it was quite a spectacle! The Sands Convention Center is huge at over 2 million square feet and there was a virtual metropolis of booths some big enough to run a business in, and of course business was what was going on all around us! Mike and I met up with his business partner Christian Petrou and set off to visit some exhibitors we know.

First stop was Mobotix a German based company  that Christian and Mike work with who specializes in high resolution network camera technology. Mobotix was showing off their high-res video and slick easy to use touch displays for access control.

Next stop was Entertech Systems the market leader of Biometric Access Management and Time & Attendance “cloud” and “on premise” systems across North America. Entertech offers a “Template In The Cloud” service. Entertech is the North America agent for Suprema Inc.’s  family of readers (finger, face, card & PIN),

Another stop had us in the Nedap booth. Nedap Indentification Systems are famous for their uPass Vehicle Identification products and other impressive hardware.

ICS West is a must see if you are involved in the Access control industry, I look forward to next years show!

Scott Gorcester

Yet Another Phishing Example

Today, we’re going to play “What’s Wrong with This Picture.” First of all, take a look at the following screen capture. (You can view it full-sized by clicking on it.)

Phishing Email from Aug, 2011

Phishing Email from Aug, 2011

Now let’s see if you can list all the things that are wrong with this email. Here’s what I came up with:

  • There is no such thing as “Microsoft ServicePack update v6.7.8.”
  • The Microsoft Windows Update Center will never, ever send you a direct email message like this.
  • Spelling errors in the body of the email: “This update is avelable…” “…new futures were added…” (instead of “features”) and “Microsoft Udates” (OK, that last one is not visible in my screen cap, so it doesn’t count).
  • Problems with the hyperlink. Take a look at the little window that popped up when I hovered my mouse over the link: The actual link is to an IP address (, not to, as the anchor text would have you believe. Furthermore, the directory path that finally takes you to the executable (“bilder/detail/windowsupdate…”) is not what I would expect to see in the structure of a Microsoft Web site.”

If you want to know what sp-update.v678.exe would do if you downloaded and executed it, take a look at the description on the McAfee Web site (click on the “Virus Characteristics” tab). Suffice it to say that this is not something you want on your PC.

Sad to say, I suspect that thousands of people have clicked through on it because it has the Windows logo at the top with a cute little “Windows Update Center” graphic.

Would you have spotted it as a phishing attempt? Did you spot other giveaways in addition to the ones I listed above? Let us know in the comments.

Windows 7 and Security

Volume 9 of the Microsoft Security Intelligence Report is out, and it makes for some pretty interesting reading. Among other things, it talks extensively about botnets – the various “families” of botnets, how they are used, how they work, and how access to them is sold and traded on the black market. Why? Because (quoting from the report), “When we look at that intelligence as a whole, it’s clear that botnets pose one of the most significant threats to system, organizational, and personal security.”

One of the things you’ll find in the report is a discussion of the infection rates of different versions of the Windows Operating System. You may have noticed that every now and then, as part of the critical patches and updates that Microsoft pushes to your PC, there’s something included called the “Malicious Software Removal Tool,” or “MSRT.” Microsoft keeps track of how often the MSRT actually finds malicious software when it runs, and that information is presented here as the number of computers cleaned of bot-related malware per 1,000 executions of the MSRT. Take a look at the following graph, which covers just Q2 of 2010 (click to view larger image):

Infection rate found per 1,000 executions of MSRT

I would like to particularly direct your attention to the fact that the infection rate for Windows XP SP3 is four times the infection rate for Windows 7, and the rate for Windows XP SP2 is five times the Win7 rate.

I understand that, for some people, the issue of upgrading from Windows XP to something else borders on being a religious discussion. But, honestly, if Windows 7 is that much more secure – which it clearly is – isn’t it getting a bit difficult to justify the “you can have my Windows XP when you pry it from my cold, dead fingers” position?

Of course, larger enterprises have some challenges to overcome. As we discussed in our September post about the cost of a Windows 7 migration, Gartner recently reported that, since most organizations weren’t planning to begin their Win7 migrations until 4Q2010, and with PC hardware replacement cycles typically running at four to five years at present, most organizations simply will not be able to complete a Windows 7 migration through the normal PC replacement cycle before Microsoft ends support for XP SP3. There just isn’t enough time left.

But even if there was enough time – why would you not want to move to an Operating System that’s four times more secure as quickly as you possibly can?

As Gartner pointed out, one alternative is to move some users to a “hosted virtual desktop” instead of a new PC. Translation: Making VDI part of your migration strategy can help get you out from behind the eight ball. It can also boost the overall security of your organization. Doesn’t that make it a conversation worth having?

First Look at Citrix Access Gateway 5.0

At the recent Synergy Berlin conference, Citrix announced Access Gateway 5.0. We have confirmed that, as of now, 5.0 is available for download from the Citrix download site – both as an update for the CAG 2010 hardware appliance, and in Access Gateway VPX (virtual appliance) format. (Note: you will need a “mycitrix” account to download the software.)

One of the things I really like about 5.0 is that it now supports running two 2010 appliances in an active/passive HA configuration with automatic failover. This was a serious shortcoming of the original CAG appliance.

In earlier versions, if you were using the Access Gateway as a general-purpose SSL VPN, you could configure HA of a sort within the Access Gateway client plug-in, by defining primary and secondary Access Gateways for the client to connect to. However, if you were simply running the Access Gateway in “CSG replacement” mode to connect to a XenApp farm without requiring your users to first establish an SSL/VPN connection, you had no ability to provide automatic failover unless you had some kind of network load balancing device in front of multiple Access Gateway appliances. That meant, of course, that to avoid having the load balancing device become a single point of failure, you had to have some kind of HA functionality there as well. By the time you were done, the price tag had climbed to a level that just didn’t make sense for some smaller deployments.

NOTE: This specifically applies to the 2010 appliance. The CAG Enterprise models, because they are built on the NetScaler hardware platform, have always supported operation as HA pairs with automatic failover. Of course, a CAG MPX 5500 also carries a $9,000 list price, compared to $3,500 for a CAG 2010.

Now, with the release of 5.0, you can purchase two 2010 appliances (which will cost you less than a single MPX 5500), and run them as an active/passive HA pair. Thank you very much, Citrix CAG team!

Here are a couple of videos from Citrix TV. The first deals with how to upgrade an existing CAG 2010 to the 5.0 software using a USB flash drive, and then set up the basic system parameters:

The second video shows how to configure a pair of appliances for active/passive failover:

You can access several other “how-to” videos by going to, and searching on “Access Gateway 5.0.”